After publishing my video review of Agoda last month, I have noticed a lot of traffic coming from search terms relating to Agoda’s cancellation and refund policy. It seems to be a topic of interest to many people, and there are plenty of forum posts with questions and complaints about their policy.

There also seems to be a lot of misunderstanding, with people making claims of being ripped off when they needed to cancel or change dates, so I thought it would be a good idea to delve in and clear up exactly what the policies are.

News Release from PRWEB- Getting low hotel rates may not be enough, according to Agoda.com, a leading hotel reservation site. Many customers remain skeptical of the low rates they see on sites like Agoda, where rates can often appear lower than those found on a hotel’s own site. The Internet is still growing around the world, but the fastest growth can be found in emerging markets like China and India and in new demographics such as customers over the age of 55. These new demographics are often the most skeptical.

In summary, we make it easy and profitable for hotels to offer more special deals to our customers, but we do have a challenge in convincing newer more skeptical customers

“We deal with skepticism by building trust in our brand and by attempting to explain the source of these deals to our visitors”, says Agoda CEO Michael Kenny. “There are several keys to the discounts you find on our website. First, Agoda has established close relationships with thousands of hotels, and these hotels have access to an online system in which specials and deals and the latest rate reductions can be entered in real-time. Often by the time a traditional agent finds out about these deals, the offer period is over. Also, hotels frequently prefer to release a deal through its third party suppliers like Agoda, instead of through its own channels in order to protect all the customers who might have previously paid a higher rate directly with the hotel.” Last minute offers,